Region
العربية♡

Shipping Policy

Shipping Policy

HORECA MRKT


Last Updated: April 2026

1. Delivery Time

  • Standard Delivery: 1-2 working days
  • Bulk / Custom Orders: Timeline to be confirmed upon order

2. Delivery timelines may vary depending on:

  • Order size
  • Product availability
  • Delivery location

3. Cold Chain & Frozen Products

As HorecaMrkt specializes in frozen food products:

  • All frozen items are shipped using temperature-controlled vehicles
  • Products are handled according to food safety standards
  • Customers must ensure proper storage (freezers ready upon delivery)

4. Order Processing

  • Orders are processed within 24–48 hours after confirmation
  • Orders are confirmed via phone/email before dispatch

HorecaMrkt reserves the right to delay or cancel orders due to:

  • Stock availability
  • Payment issues
  • Delivery constraints

5. Delivery & Receiving

  • A responsible person must be available to receive the order
  • Orders should be checked upon delivery
  • Any issues (damage, missing items) must be reported immediately

6. Failed Delivery Attempts

If delivery fails due to:

  • Customer is unavailable
  • Incorrect address
  • Delivery refused by the customer

The order may be:

  • Rescheduled (additional fees may apply)
  • Cancelled

7. Changes & Cancellations

  • Orders can be modified or cancelled before dispatch only
  • Once shipped, orders cannot be cancelled (especially frozen items)

8. Special Conditions

Large orders for HORECA clients may require:

  • Scheduled delivery windows
  • Pre-confirmation
  • Dedicated logistics arrangements

9. Contact Us

For any shipping inquiries, please contact: